Envy Ivy Boutique

I ordered a watch and it did not have a buckle so i was not even able to wear the watch. The watch is just on a piece of strap and it is not even leather like it was stated on the website. i did not know that the watch would not have a buckle and i would not be able to wear it. There is no point in ordering the watch unless you want to purchase an additional strap with a buckle. The watch looks pretty, but it needs a whole new strap so you may be able to wear it. You will need to spend more money on the strap to wear it.

I order the thought high open toe red suede boots, never got them! I reached out a month, no reply! Do NOT order from these people! I lost $100 and it ruined my birthday outfit not having my shoes. Highly disappointed!

I ordered a color block coat from Ivy Pearson over a year ago. She placed the item up for sale on her site and continued telling customers waiting to receive this item it was on back order. The item was never received by me. This seller refused to offer a refund after numerous forms of contact. She stated to me that there are no refunds and that I would have to get something else on her site. Well, I didn't want anything else off her site. I specifically went to her site for the coat and the coat only. The coat that she never had in stock, and was never on backorder. This fall she had the audacity to post the coat for sale again!! Numerous patrons have been on her page throughout this time looking for their items. She deletes comments and continues to scam people out of their money. I have contacted the bbb.org, federal trade commission, as well as the fbi internet scam division.

I ordered a jacket from ivy and I received my merchandise.

I made a purchase on April 25, 2016 in the amount of $75.01 on Envy Ivy's website for a geometric jacket she often posts on her Instagram page. I ordered the jacket for an event and was excited to receive it. Well the was May 16th and still no jacket. I emailed the company through their website and never received a response so I decided to call them. The owner Ivy answered the phone and I explained to her that I had made a purchase, never received a confirmation email or the product. She looked up my order and told me the jacket was on back order. I was surprised because she has just posted a picture on Instagram saying that she has just received a shipment of the jacket. I told her I had ordered it for an event that has now passed so I wanted to cancel the order and be refunded. She paused and slowly repeated "ohh a refund," I firmly said "yes, a refund." She said ok and I thanked her and we said our goodbyes. A week later, still no product, no refund and no update. I called back and again Ivy picked up the phone. She was apologetic and said she hadn't yet processed the refund but that she would soon. She thanked me for my patience and that is the time I asked her name and she told me she was "Ivy, the owner." Another week went by and I called again this time getting voicemail which I left a message expressing my frustration in the service and I also followed up with another email via the website. It was then that I came across the complaints on BBB with the same complaints. I then went back on Instagram and saw she had the nerve to post another picture of the jacket soliciting people to purchase it. I had enough at that point and posted a comment telling her how disappointed I was in her and her service for not honoring the refund she assured me I would get and having terrible customer service. I also told her I would be filing an official complaint on BBB and RipOffReport.com. My comment was immediately deleted which I even acknowledged I was certain would happen. The comment above mines with another patron asking an update on her purchase of the same item was also deleted. That patron and I share messages thereafter about our negative experiences with Envy Ivy. This lady is not professional and give terrible customer service. I want a full refund!